Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will: Discover your unique style of communicating and how […]
It has been proven that an organization with skilled and motivated people meets its objectives faster. As the lifeblood of the organization, your people need to be led and managed correctly in order to produce the needed results. This is where supervisors and managers come into the picture. Supervisors and managers have a direct impact […]
Managing the performance of people requires more than just your average “instruct-delegate-monitor-deliver” framework. Adopt a proven performance management system, set performance expectations clearly, conduct interim coaching sessions successfully, and properly evaluate performance after a given period effectively. With Performance Management, you will: Differentiate performance appraisal from performance management Nurture the coaching environment Apply proven skills […]
In business, effective professionals are successful negotiators. The ability to quickly influence, understand and decide draw the line between success and failure. Negotiation skills are critical when buying or selling at the right price, finalizing contracts, setting budgets, solving a problem, and even breaking an impasse. The good news: with the right mindset and updated […]
There’s more to presenting than clicking a mouse and reading what’s on the screen. Hone valuable skills like starting and ending with impact, developing an animated style, delivering lines spontaneously, and handling questions and objections confidently. With Powerful Presentation Skills, you will: Prepare yourself and your materials properly before the performance Learn how to size […]
Puzzled by finance? Financial Management isn’t incomprehensible. Learn basic concepts in getting the story behind numbers. Apply the tools in coming up with integrated financial decisions in line with the goals of the company. With Guthrie-Jensen’s Practical Financial Management Seminar, you and your colleagues will: Determine your company’s financial health Develop strategies to improve working […]
Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which? Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats. Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making, you will: Face problems […]
Projects that are delivered on time and within budget. Leading (multiple and simultaneous) projects with highly engaged, well-managed stakeholders. The ability to manage unexpected developments with ease. Internal and external clients happy with project delivery. How are you ensuring that these become a solid reality? We at Guthrie-Jensen can help you with a solid […]
Are you developing a customer-centric team? Friendly, proactive, energetic customer contact personnel who use the magic of the personal touch. It’s what customers not just expect but in this day of mediocre service, it’s what customers dream of. Enlightened organizations know that the most important activities to focus on are these moments of truth – […]
Are you able to throw ideas without hesitation? Does your mind go blank when asked to speak off-the-cuff? What do you do or say? Working in a results-driven, competitive and fast-paced environment requires professionals to communicate anytime and anywhere with anyone. They are expected to communicate quickly but meaningfully. They must think fast, share ideas, recommend solutions, and answer questions at the spur of the moment. Not everything is […]
Let’s face it…sales is one of the toughest jobs a person can have. It has been said that even the best sales people close 1 out of 2 accounts – yes, that is a conversion rate of 50%! And yet that also means a 50% rejection rate! The market is a battlefield and what every […]
Sales manager. Territory Manager. Vice President for Sales. Whichever title they are referred to, these leaders are responsible for one thing: the sales performance of their teams. That is why they must be equipped with the complete tools to deliver results. On one hand, they need to lead and manage their SALESPEOPLE. On the other […]
68% of customers quit because of the attitude of indifference of some employees. Smile training doesn’t work. After all, a smile is only executed by the mouth, but it starts in the heart. Service excellence, before it is translated into behavior, stems primarily from a belief. People will not simply do what they are told. […]
“Emotional Intelligence based capabilities are twice as important for star performance as IQ and technical skills combined.” Emotional Intelligence Daniel Goleman Customers impatiently waiting… phones ringing off the hook…angry customers shouting… Amidst all this, you’ve still got to give excellent service. It requires a different competence – an emotional competence. Remaining calm and productive in […]
Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]
Shifting markets. Changing technologies. Demands for improved quality and service. New and aggressive competitors. The traditional battlefields of product and price are no longer the only venues for winning. They are no longer the only factors which differentiate a product or service from the rest of the market – no longer the customer’s sole consideration […]
The needs of people in the organization have evolved. Yet two things remain true. First, people are still the organization’s most important resource to drive growth, competitiveness, and profitability. Second, they still need to be supported by excellent HR programs and initiatives by engaging into HR trainings and courses to help the organization meet peak […]
With competition increasing every day, professionals and organizations need comprehensive strategies and skills to achieve sustainable revenue growth. Having good sales techniques is a good start. But are these techniques founded on solid strategies? This is where good marketing plans come in. More importantly, these should be developed and implemented by skilled sales and marketing […]
Sustainable growth, competitiveness and profitability for your organization. You and your colleagues have a role in making these a reality. In today’s tough business landscape, the critical question: HOW? Each organization and its leaders must develop a good strategic plan. It’s not just a simple document – but a well-crafted, integrated program that all departments […]
Organizations rely on people to ensure the growth and longevity of the business. But the reality: people come and go at anytime. They retire, resign, even pass on. Whatever the scenario, a loss of key talent can be disruptive. The truth: it’s often not a question of if you will lose talent, but when. Are […]