Employee training is crucial to any company’s long-term success. Some companies often believe that a certain amount of experience and expertise entitles a supervisor to train new hires. According to statistics, businesses lose up to $13.5 million every year per 1,000 employees due to ineffective training. For employee training and onboarding to be successful, trainers […]
Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]
In 2015, a Gallup study revealed that 50% of the 7,200 adults surveyed left a job “to get away from their manager.” This implies that many professionals, at some point in their career, have had to deal with a difficult boss. Managers provide instruction and feedback, does one-on-one meetings, and connects the employee to the […]
Great presentation skills are important — whether it’s for a presentation to one’s team, top management or to an external client. Salespeople present to close deals. Researchers present their findings. Professionals present proposals, budget requests, and all their other work. The bottom line: results are produced with good presentations. Presentations that capture the audience’s attention […]
![Skills of the Future: 10 Skills You’ll Need to Thrive in 2020 [Infographic]](https://guthriejensen.com/blog/wp-content/uploads/2017/06/Skills-of-the-Future-10-Skills-Youll-Need-to-Thrive-in-2020-blog-banner-1-800x550.png "Skills of the Future: 10 Skills You’ll Need to Thrive in 2020 [Infographic]")
Technology is advancing at such a rapid pace that in 2020, about 5 million jobs will be replaced by automated machines. Self-driving cars will gradually change the way we travel, and artificial intelligence (AI) will soon make decisions for us. We are on the verge of the Fourth Industrial Revolution, an age that will require […]
Are you at that stage when you’re anxious to find out where and who you want to be so that by the middle of your 20s, you have your life together—a good and stable career, a healthy and fun lifestyle, and a great social life? For many, all is well until reality kicks in, and […]
Training is no longer a “nice-to-have” in successful organizations. It has become a critical part of any company’s investment strategy if they want to continue growing long-term. Trainings promote employee loyalty and retention, improve performance levels, and increases employee independence, among many other benefits. When it comes to trainings, outsourcing to a specialist provider has […]
The primary reason why senior executives and HR professionals invest in training programs is to make their employees, their very future leaders, more effective. A lot of research have proven that investing in development programs improves job satisfaction, loyalty, and productivity of employees, and company decision-makers are now catching up. Though highly valuable, top management […]
Skills and strategies make organizations operate more effectively and efficiently. These are anchored on good leadership. This is where good executives, managers, and supervisors come in. They have the opportunity – and responsibility — to directly impact their team’s work and ensure they contribute to the greater success of the organization. If you are currently […]
In leadership, professionals can learn much from famous CEO’s. There is, however, also much to learn from leaders in government. Let’s take a look at the leadership qualities of seven of the most recent presidents of our Republic. Ferdinand E. Marcos (1965-1986) While historians have branded Ferdinand Marcos as a dictator, no one has […]
Civil Service Commission Accredited Training Institution (ATI)
(for government employees)