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For almost 40 years, Guthrie-Jensen Consultants has serviced over 15,000 companies, helping them achieve greater growth, competitiveness, and profitability. With over 120 training programs, Guthrie-Jensen is the top training provider in the Philippines — and one of the best in Southeast Asia.

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Employee training is crucial to any company’s long-term success. Some companies often believe that a certain amount of experience and expertise entitles a supervisor to train new hires. According to statistics, businesses lose up to $13.5 million every year per 1,000 employees due to ineffective training. For employee training and onboarding to be successful, trainers […]

The post Here’s Why You Should Regularly Train Your Trainers appeared first on INSIGHTS: The Guthrie-Jensen Blog.

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Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]

The post 6 Tell-tale Signs that Your Employees Need Customer Service Training appeared first on INSIGHTS: The Guthrie-Jensen Blog.

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In 2015, a Gallup study revealed that 50% of the 7,200 adults surveyed left a job “to get away from their manager.” This implies that many professionals, at some point in their career, have had to deal with a difficult boss. Managers provide instruction and feedback, does one-on-one meetings, and connects the employee to the […]

The post How to Understand and Deal with a Difficult Boss appeared first on INSIGHTS: The Guthrie-Jensen Blog.

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Great presentation skills are important — whether it’s for a presentation to one’s team, top management or to an external client.  Salespeople present to close deals.  Researchers present their findings.  Professionals present proposals, budget requests, and all their other work.  The bottom line: results are produced with good presentations. Presentations that capture the audience’s attention […]

The post The Ultimate List of FREE Presentation Tools appeared first on INSIGHTS: The Guthrie-Jensen Blog.

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