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Customer Service

7 Trends That Will Impact Customer Engagement in 2018

7 Trends That Will Impact Customer Engagement in 2018

Customer engagement not only helps you drive revenue, but it also builds and deepens the personal connection your brand has with your customers. When you provide an optimized customer engagement through effective customer service, customers become loyal to your brand. This is what makes brands and businesses stand out from a highly crowded business landscape. […]

6 Tell-tale Signs that Your Employees Need Customer Service Training

6 Tell-tale Signs that Your Employees Need Customer Service Training

Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]

7 Customer Service Lessons from the United Airlines Debacle

7 Customer Service Lessons from the United Airlines Debacle

The airline industry is one of the most popular fields when it comes to customer service expectations. Travelling involves a lot of people interaction, especially when it comes to airlines because there are certain steps and processes that a person needs to go through. That’s why when the news about the United Airlines broke out, […]

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