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Customer Service

Millennials vs Gen Z: How Their Customer Care Preferences Compare

Millennials vs Gen Z: How Their Customer Care Preferences Compare

When it comes to customer service, there’s no one-size-fits-all strategy – various markets require different approaches. While both millennials and Gen Z are both extremely tech-savvy, each generation has distinct client care nuances and preferences. Millennials were born between 1979 to the early 1990s, and this generation is already well into their professional years. Following […]

7 Trends That Will Impact Customer Engagement in 2018

7 Trends That Will Impact Customer Engagement in 2018

Customer engagement not only helps you drive revenue, but it also builds and deepens the personal connection your brand has with your customers. When you provide an optimized customer engagement through effective customer service, customers become loyal to your brand. This is what makes brands and businesses stand out from a highly crowded business landscape. […]

6 Tell-tale Signs that Your Employees Need Customer Service Training

6 Tell-tale Signs that Your Employees Need Customer Service Training

Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]

7 Customer Service Lessons from the United Airlines Debacle

7 Customer Service Lessons from the United Airlines Debacle

The airline industry is one of the most popular fields when it comes to customer service expectations. Travelling involves a lot of people interaction, especially when it comes to airlines because there are certain steps and processes that a person needs to go through. That’s why when the news about the United Airlines broke out, […]

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