Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]
It is easy to provide great customer service to clients who have a great personality. However, not every experience is a positive one. People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist. […]
To serve external clients effectively, organizations place a premium on excellent service provided by sales and customer service teams. Hence, companies invest in the learning and development of these professionals, who are usually considered front liners. However, the delivery of excellent service to external clients does not fall on them alone. Behind the success of […]
Through the years the face of customer service has changed and is continuously changing. Technology, specifically in the form of social media, has created a wide of variety of platforms for customers to reach us, give feedback, and even share their good – or bad – experiences with all of their friends and followers. Hence, […]
The purpose of every business and organization is to get and keep clients. That is why caring for clients is no longer a plus. It is critical in order to survive and thrive. But in an age when clients are less loyal and switch providers fast, the popular “extra mile service” is no longer enough. When […]
Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]
Administrative professionals play a critical role. They support managers, executives, and the organization. The support they provide is vital to the organization’s ability to achieve its objectives. Given their vital role, their work is no longer just “clerical” nor “administrative.” On top of their present skill set, today’s administrative professionals must be equipped with leadership […]
Senior front liners play a critical role in serving the clients of the organization. They are considered “senior” because of their length stay in the organization, because of the consistently high quality of service they provider, or both. They are the individual providers whom customers remember the most. Customers look for them when they transact […]