Today’s business landscape now requires all professionals to be excellent pitchers– regardless of age, level or industry. On a daily basis, salespeople pitch products. Professionals at all levels pitch ideas to top management, their teams, and of course, external clients. Even top managers need executive presence to influence their entire organization. In order to ultimately […]
To get your message through, your correspondences need to be catchy enough to grab your audience’s attention, yet clear and concise to avoid losing it later. Develop the habit of planning before writing. Know exactly what you want to say and put it down in an organized manner. With the Effective Business Writing training from […]
Managers and leaders need to deliver RESULTS. And yet, they cannot do this alone. They need to get things done through their people. To ensure delivery of results and the attainment of business objectives, managers must be able to guide their people. For plans to materialize, they must ensure that each member is performing according […]
Do you conduct your business in English? Are you satisfied with how your people speak it? In business today, English is the global currency. It is the language spoken in the boardroom and used in trade. It is the language of science and technology. You don’t want communication with clients and foreign counterparts to bog […]
The purpose of every business and organization is to get and keep clients. That is why caring for clients is no longer a plus. It is critical in order to survive and thrive. But in an age when clients are less loyal and switch providers fast, the popular “extra mile service” is no longer enough. When […]
Many managers move up the corporate ladder because of their expertise — and the credibility that their track record communicates. But once they reach a higher level in the organization, they will need additional skills to ensure their continued effectiveness and success. At a higher level, leaders need to handle more complex projects, and make […]
Are you stumped over a grammar rule that you can’t send a letter until you have checked it? Or have you dreaded speaking because you are conscious of glaring grammatical errors? Don’t let these worry you. There is a fast and easy way to brush up on grammar – and fun, too. With Grammar for […]
In today’s highly competitive business landscape, having a good product or service is not enough to meet and exceed the organization’s revenue targets. To gain an edge over others, a company’s offerings must be strongly differentiated and clearly communicated by professionals who engage customers effectively and build trust. Likewise, they must be able to confidently […]
“45% of customers say they are likely to spend more if the sales associate is helpful, according to market research. On the other hand, 18% of customers will walk out of the store if they don’t like the attitude of the sales associate.” Providing Personalized Customer Service National Retail Institute Customers are not only influenced […]
Most Sales people manage their account by simply moving from one transaction to the next. They put all their time, effort and talent in closing one deal after another. And they think that for as long as they get an order every month from the account, they’re managing the account right. Then one day it […]
When professionals are promoted to leadership positions, “leadership skills” are the top priority. These include skills such as delegation, motivation, coaching, and the POLC (Planning, Organizing, Leading, Controlling). However, there is a critical yet overlooked skill leaders nee: how leaders communicate at a leadership level. Studies show: 95% of a leader’s time is used to […]
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Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by […]
To produce the needed results, managers, supervisors, and leaders come up with “good plans” to manage their teams and even themselves. They develop team and personal schedules as well as set priorities. But in the fast-paced world of business, tasks and demands may constantly change. These changes may cause a great deal of stress and even […]
A diversity of people in the workforce – be it race, age, culture, or uniqueness of individuals – adds value to the organization. And, if used well, diversity has the potential to increase a company’s outputs. But how do you make people with significantly different styles, work habits and perceptions work together smoothly? What would […]
Did you know that most of the businesses in the country are run by families? In fact, the Philippines ranks 11th worldwide for the most number of family-owned enterprises. Is your business part of this list? Big or small, family businesses must ensure growth, competitiveness and profitability. Traps that cause the downfall of businesses must be […]
Do you struggle to speak your mind during meetings? Do you hesitate to share your questions and concerns? Do you have fantastic ideas that you end up keeping to yourself? Make the shift from silent to active meeting participant. Assert yourself and make a contribution to team meetings. With Meeting the Meeting Challenge, you will: […]
Trainings, seminars and workshops are just one way to equip management with basic tools, techniques, processes and worklife passion. In order to prepare the trainees for higher role with greater responsibility, the Officers Development Program has been designed to continuously improve their craft, knowledge and skills and familiarize them with the basic management concept of […]
After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]
Are your business operations aligned with your strategy? Everyone knows the importance of a one-year plan, but what it looks like and crafting it are two different things. With Operational Planning for Competitive Advantage, you will: Discover the 6 Key Elements of the Operational Plan Determine Critical Issues Plot out SMART objectives and performance standards […]