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Cooperative Communication Skills

Cooperative Communication Skills

Contrary to popular opinion, the objective of communication is not simply to express yourself. The objective of communication is to gain the response that you seek. For instance, you may want to shout back at a shouting customer or co-employee – but will that gain the response that you seek? Or will it worsen the […]

Corporate Image Enhancement

Corporate Image Enhancement

Does the image of your company attract a consistent demand for your services, the best talent, investors, and the support of the community? Does your company name make people sit up and pay attention? Most successful and most admired companies take their business one step further by investing in image. They make sure that their […]

Creating Customer Loyalty through Service Recovery

Creating Customer Loyalty through Service Recovery

Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]

Creative Thinking

Creative Thinking

Today’s highly competitive and complex business environment require organizations to find new and “out-of-the-box” ways of solving old problems, of doing things, of executing operational plans and of managing resources that deliver results. Get out of the rut of the status quo, find new ways of delivering results, harness creativity throughout your organization, apply creativity […]

Creativity and Innovation @Work

Creativity and Innovation @Work

Intensified competition. Shrinking budgets and resources. Fewer employees. Tough deadlines.  These are some of the challenges that companies and professionals across different levels face today.  So how can professionals still perform well– and even better — despite these obstacles? Professionals need the right mix of creativity and innovation that would translate into better processes, more […]

Crisis Communication

Crisis Communication

When crisis strikes your company and its products, are you ready to face it? Regardless of its size, your company will need to be equipped with the communication skills to protect the credibility of your services and products. Manage the media effectively. Learn to respond to inquiries from government and stakeholders. Communicate effectively to deal […]

Cross-Cultural Communication

Cross-Cultural Communication

Do you easily get intimidated with the way your American counterpart speaks? Or with the series of questions your Indian client throws at you? Or with the very thick accent of your British boss? Worry no more. Cross-Cultural Communication will equip you with the attitude, knowledge and skills needed to better deal and work with […]

Cultural Diversity

Cultural Diversity

Have you ever been frustrated when working with people from other cultures? Do their work habits and manner of communication differ from yours? As your business expands and moves into the global arena and your people cross cultures, the need to bridge the gap is a must – not an option. The challenge now is […]

Culture Building Transformation

Culture Building Transformation

One of the critical things that managers and supervisors often overlook is the fact that management is not all business. Business is also a social and cultural encounter. It deals largely with human behavior, managing relationships among superiors, peers and subordinates. Whether the work is at the plant or at the office – or whether […]

Customer Feedback System

Customer Feedback System

Only 4% of unhappy customers complain. 96% will shut up and split without telling you why! Take the proactive approach! Get their feedback before they leave! The Customer Feedback System will: Gather statistically sound data on how your customers rate your service at every customer touch point Uncover your customers’ priorities and help you prioritize […]

Customer-Centered Debt Collection: Turning Receivables into Cash

Customer-Centered Debt Collection: Turning Receivables into Cash

Cash is the beginning and end of any business operation.  Organizations need consistent, positive cash flow to function and grow.  Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales.  But sales need to be collected fast enough and converted into cash.  This is where effective debt collection comes in.  The […]

Defining the Wheel of Team Performance

Defining the Wheel of Team Performance

At the end of the session, participants will be able to:   Know and understand the different stages teams have to go through in becoming high functioning teams Assess where one’s team is in the stages of team development Establish a unique criteria as basis for building and developing one’s team Personally assess oneself on […]

Developing Presence, Confidence and Influence

Developing Presence, Confidence and Influence

Today’s business landscape now requires all professionals to be excellent pitchers– regardless of age, level or industry.  On a daily basis, salespeople pitch products.  Professionals at all levels pitch ideas to top management, their teams, and of course, external clients.  Even top managers need executive presence to influence their entire organization. In order to ultimately […]

Developing Service-Oriented Support Teams

Developing Service-Oriented Support Teams

To serve external clients effectively, organizations place a premium on excellent service provided by sales and customer service teams.  Hence, companies invest in the learning and development of these professionals, who are usually considered front liners. However, the delivery of excellent service to external clients does not fall on them alone.  Behind the success of […]

Driving Growth Through Innovation

Driving Growth Through Innovation

Is your company suffering from growth gap? Are you still figuring out solution to turn around your overall business performance? If you keep on doing same thing year after year, don’t expect miraculous results. The secret is doing something different – from modified systems to revolutionary ideas and strategies! With Driving Growth through Innovation, you […]

Effective Appointment Setting

Effective Appointment Setting

So your sales people know their products’ features and benefits. They know how to ask questions to tailor their presentation according to their customers’ needs. They even make outstanding presentations. They are armed to the teeth. They are ready… but they can’t seem to get their foot inside the door! They can’t set the appointment! […]

Effective Business Writing

Effective Business Writing

To get your message through, your correspondences need to be catchy enough to grab your audience’s attention, yet clear and concise to avoid losing it later. Develop the habit of planning before writing. Know exactly what you want to say and put it down in an organized manner. With the Effective Business Writing training from […]

Effective Media Skills: A Media Relations Workshop

Effective Media Skills: A Media Relations Workshop

Companies recognizes the power of the media in affecting their business objectives and reputation to all its stakeholders.  To protect and strengthen one’s position and credibility in the industry, it is necessary for members of management to be equipped with the knowledge and skills to effectively deal and communicate with the media. Guthrie-Jensen’s Effective Media […]

Effective Performance Coaching

Effective Performance Coaching

Managers and leaders need to deliver RESULTS.  And yet, they cannot do this alone.  They need to get things done through their people. To ensure delivery of results and the attainment of business objectives, managers must be able to guide their people.  For plans to materialize, they must ensure that each member is performing according […]

Elevating the Team for Excellence

Elevating the Team for Excellence

Is your company planning for explosive growth and increased competitiveness? Is “Excellence” one of your company’s values and would like to see this manifested in the team and in operations? Are you and your team ready for the big change? Push your team to greater heights! Prepare them to face the challenges and seize the […]

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