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Project Management Skills

Project Management Skills

Managing projects and project teams require more than just “common sense management”. Learn the project management framework and listen to success stories. Determine the critical path to take to avoid project delays and problems, derive costs, assemble a project team, and motivate your team for peak performance. With Effective Project Management, you will: Understand what […]

Promoting Professionalism at the Workplace (for Associates)

Promoting Professionalism at the Workplace (for Associates)

At the end of the session, participants will be able to:   Understand the organizational business beyond job description Recognize one’s position and significant role in the organizational strata Understand the concept of value chain Identify one’s contribution in the organization’s value chain Learn the varying Work Facts and Perspectives Realize the link between Work, […]

Public Speaking

Public Speaking

Every speaker hopes for the perfect occasion. The layout of the room is perfect; the audience is alert, receptive and friendly. The acoustics are ideal and there are no visual or auditory distractions when you speak. Your voice is great, your timing is perfect, your audiovisual materials are in the right side up, and the […]

Quality Service Management

Quality Service Management

Are you developing a customer-centric team? Friendly, proactive, energetic customer contact personnel who use the magic of the personal touch. It’s what customers not just expect but in this day of mediocre service, it’s what customers dream of. Enlightened organizations know that the most important activities to focus on are these moments of truth – […]

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Are you able to throw ideas without hesitation? Does your mind go blank when asked to speak off-the-cuff? What do you do or say? Working in a results-driven, competitive and fast-paced environment requires professionals to communicate anytime and anywhere with anyone. They are expected to communicate quickly but meaningfully. They must think fast, share ideas, recommend solutions, and answer questions at the spur of the moment.  Not everything is […]

Sales Attitude

Sales Attitude

Let’s face it…sales is one of the toughest jobs a person can have. It has been said that even the best sales people close 1 out of 2 accounts – yes, that is a conversion rate of 50%! And yet that also means a 50% rejection rate! The market is a battlefield and what every […]

Sales Management

Sales Management

“In various studies, Gallup has observed that the attention of a talented manager will improve a salesperson’s performance by 20%.” Discover Your Sales Strengths By Tony Rutgliano and Benson Smith The Gallup Organization 2004 Is your sales team missing out on the big catch? Are you frustrated that they’re nibbling on the market while competition […]

Sales Persuasion Strategies

Sales Persuasion Strategies

Most sales people would define selling as “convincing others to buy our products.”  The question is: is this just a matter of applying convincing techniques that will move our prospects to buy?  More than skills and techniques, persuasion has to have an overall approach! Convincing prospects is not just a matter of matching what they […]

Sales Presentation Skills

Sales Presentation Skills

Knowledge is useless without the ability to communicate it! Sales people close 33% of their accounts because they connect with right people at the right time. Another 33% is lost due to uncontrollable factors. The last 33% is where salespeople separate themselves from the pack. These accounts are up for grabs. These are where our […]

Service Attitude

Service Attitude

68% of customers quit because of the attitude of indifference of some employees. Smile training doesn’t work. After all, a smile is only executed by the mouth, but it starts in the heart. Service excellence, before it is translated into behavior, stems primarily from a belief. People will not simply do what they are told. […]

Service Culture Development

Service Culture Development

Service Excellence is not about one magic formula – it’s about the little things done with obsession, consistency, and care. The secret is in creating a culture that backs this up in order to deliver a unique experience to the customer. With Service Culture Development, you will: Appreciate the impact of customer retention on a […]

Service EQ

Service EQ

“Emotional Intelligence based capabilities are twice as important for star performance as IQ and technical skills combined.” Emotional Intelligence Daniel Goleman Customers impatiently waiting… phones ringing off the hook…angry customers shouting… Amidst all this, you’ve still got to give excellent service. It requires a different competence – an emotional competence. Remaining calm and productive in […]

Service Leadership: Managing People for Service Excellence

Service Leadership: Managing People for Service Excellence

Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]

Service Mileage

Service Mileage

Shifting markets. Changing technologies. Demands for improved quality and service. New and aggressive competitors. The traditional battlefields of product and price are no longer the only venues for winning. They are no longer the only factors which differentiate a product or service from the rest of the market – no longer the customer’s sole consideration […]

Strategic Human Resources Management

Strategic Human Resources Management

The needs of people in the organization have evolved.  Yet two things remain true.  First, people are still the organization’s most important resource to drive growth, competitiveness, and profitability.  Second, they still need to be supported by excellent HR programs and initiatives by engaging into HR trainings and courses to help the organization meet peak […]

Strategic Innovation

Strategic Innovation

In this technology-driven, and highly-competitive environment, companies need to go beyond selling products and implementing the usual marketing strategies. There is a need for innovation. What is innovation? More than just creativity, innovation is a system linked to business growth by implementing improvements in efficiency, productivity, quality, competitive positioning, and market share. And more than […]

Strategic Marketing: Comprehensive, Real-World Approaches

Strategic Marketing: Comprehensive, Real-World Approaches

With competition increasing every day, professionals and organizations need comprehensive strategies and skills to achieve sustainable revenue growth.  Having good sales techniques is a good start.  But are these techniques founded on solid strategies? This is where good marketing plans come in.  More importantly, these should be developed and implemented by skilled sales and marketing […]

Strategic Planning

Strategic Planning

Sustainable growth, competitiveness and profitability for your organization. You and your colleagues have a role in making these a reality. In today’s tough business landscape, the critical question: HOW? Each organization and its leaders must develop a good strategic plan. It’s not just a simple document – but a well-crafted, integrated program that all departments […]

Strategic Sales Probing

Strategic Sales Probing

“Research proves what the best salespeople have known for years: Sales is about people. It is not necessarily about being liked, but it is about being trustworthy, diligent, consultative and, at the highest level, inspiring.” Discover Your Sales Strengths By Tony Rutgliano and Benson Smith The Gallup Organization 2004 “90% of the sales that fail […]

Strategy Execution

Strategy Execution

Companies allocate much time and resources in creating the “perfect” strategic and operational plans. But according to a Harvard University study, only 63% of plans are converted into realized performance. A significant chunk — 37% — ends up in performance loss. What do successful businesses and managers do differently? They are able to align people […]

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