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Mastering Management: Deliver Results

Mastering Management: Deliver Results

In the age of more intense competition, shrinking budgets, and unexpected business developments, excellent managers are needed more than ever.  The bottom-line: managers need to produce results despite all changes in the business landscape. What do good managers do? No longer individual contributors, managers need to effectively mobilize their people.  Top management direction must be […]

Meeting the Meeting Challenge

Meeting the Meeting Challenge

Do you struggle to speak your mind during meetings? Do you hesitate to share your questions and concerns? Do you have fantastic ideas that you end up keeping to yourself? Make the shift from silent to active meeting participant. Assert yourself and make a contribution to team meetings. With Meeting the Meeting Challenge, you will: […]

Officer’s Development Program

Officer’s Development Program

Trainings, seminars and workshops are just one way to equip management with basic tools, techniques, processes and worklife passion. In order to prepare the trainees for higher role with greater responsibility, the Officers Development Program has been designed to continuously improve their craft, knowledge and skills and familiarize them with the basic management concept of […]

Operational Planning

Operational Planning

After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]

Operational Planning for Competitive Advantage

Operational Planning for Competitive Advantage

Are your business operations aligned with your strategy? Everyone knows the importance of a one-year plan, but what it looks like and crafting it are two different things. With Operational Planning for Competitive Advantage, you will: Discover the 6 Key Elements of the Operational Plan Determine Critical Issues Plot out SMART objectives and performance standards […]

Oral Communication

Oral Communication

Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will: Discover your unique style of communicating and how […]

People Handling Skills

People Handling Skills

It has been proven that an organization with skilled and motivated people meets its objectives faster. As the lifeblood of the organization, your people need to be led and managed correctly in order to produce the needed results. This is where supervisors and managers come into the picture. Supervisors and managers have a direct impact […]

Performance Management

Performance Management

Managing the performance of people requires more than just your average “instruct-delegate-monitor-deliver” framework. Adopt a proven performance management system, set performance expectations clearly, conduct interim coaching sessions successfully, and properly evaluate performance after a given period effectively. With Performance Management, you will: Differentiate performance appraisal from performance management Nurture the coaching environment Apply proven skills […]

Power Negotiations

Power Negotiations

In business, effective professionals are successful negotiators. The ability to quickly influence, understand and decide draw the line between success and failure. Negotiation skills are critical when buying or selling at the right price, finalizing contracts, setting budgets, solving a problem, and even breaking an impasse. The good news: with the right mindset and updated […]

Powerful Presentation Skills

Powerful Presentation Skills

There’s more to presenting than clicking a mouse and reading what’s on the screen. Hone valuable skills like starting and ending with impact, developing an animated style, delivering lines spontaneously, and handling questions and objections confidently. With Powerful Presentation Skills, you will: Prepare yourself and your materials properly before the performance Learn how to size […]

Practical Financial Management

Practical Financial Management

Puzzled by finance? Financial Management isn’t incomprehensible. Learn basic concepts in getting the story behind numbers. Apply the tools in coming up with integrated financial decisions in line with the goals of the company. With Guthrie-Jensen’s Practical Financial Management Seminar, you and your colleagues will: Determine your company’s financial health Develop strategies to improve working […]

Problem Solving and Decision Making

Problem Solving and Decision Making

Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which? Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats. Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making, you will: Face problems […]

Project Management Skills

Project Management Skills

  Projects that are delivered on time and within budget. Leading (multiple and simultaneous) projects with highly engaged, well-managed stakeholders. The ability to manage unexpected developments with ease. Internal and external clients happy with project delivery. How are you ensuring that these become a solid reality? We at Guthrie-Jensen can help you with a solid […]

Quality Service Management

Quality Service Management

Are you developing a customer-centric team? Friendly, proactive, energetic customer contact personnel who use the magic of the personal touch. It’s what customers not just expect but in this day of mediocre service, it’s what customers dream of. Enlightened organizations know that the most important activities to focus on are these moments of truth – […]

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Are you able to throw ideas without hesitation? Does your mind go blank when asked to speak off-the-cuff? What do you do or say? Working in a results-driven, competitive and fast-paced environment requires professionals to communicate anytime and anywhere with anyone. They are expected to communicate quickly but meaningfully. They must think fast, share ideas, recommend solutions, and answer questions at the spur of the moment.  Not everything is […]

Sales Attitude

Sales Attitude

Let’s face it…sales is one of the toughest jobs a person can have. It has been said that even the best sales people close 1 out of 2 accounts – yes, that is a conversion rate of 50%! And yet that also means a 50% rejection rate! The market is a battlefield and what every […]

Sales Management: Managing the People and the Pipeline

Sales Management: Managing the People and the Pipeline

Sales manager. Territory Manager. Vice President for Sales.  Whichever title they are referred to, these leaders are responsible for one thing: the sales performance of their teams. That is why they must be equipped with the complete tools to deliver results. On one hand, they need to lead and manage their SALESPEOPLE. On the other […]

Service Attitude

Service Attitude

68% of customers quit because of the attitude of indifference of some employees. Smile training doesn’t work. After all, a smile is only executed by the mouth, but it starts in the heart. Service excellence, before it is translated into behavior, stems primarily from a belief. People will not simply do what they are told. […]

Service EQ

Service EQ

“Emotional Intelligence based capabilities are twice as important for star performance as IQ and technical skills combined.” Emotional Intelligence Daniel Goleman Customers impatiently waiting… phones ringing off the hook…angry customers shouting… Amidst all this, you’ve still got to give excellent service. It requires a different competence – an emotional competence. Remaining calm and productive in […]

Service Leadership: Managing People for Service Excellence

Service Leadership: Managing People for Service Excellence

Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]

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