Having basic leadership skills is a good first step to ensure greater productivity and better handling of people. Still, the different attitudes and needs of several employees can pose a challenge to one’s leadership. It is then ideal for a manager or supervisor to customize his leadership style. Know how and when to push your […]
Behind the success of organizations are their business processes. These are the activities, procedures, and inputs that directly impact the quality of products and services. They affect speed of delivery and service. They also dictate operating expenses, which affects overall savings and profitability. Business processes must be properly planned, constantly monitored and improved. They must […]
You attend meetings every week, sometimes even every day. And most often in many meetings minutes are kept and hours are lost. Minimize the waste of precious time and resources and facilitate meetings where objectives are met and agreements are put to action. Conducting Business Meetings shares the formula for meeting success, where you will: […]
Does the image of your company attract a consistent demand for your services, the best talent, investors, and the support of the community? Does your company name make people sit up and pay attention? Most successful and most admired companies take their business one step further by investing in image. They make sure that their […]
Do you easily get intimidated with the way your American counterpart speaks? Or with the series of questions your Indian client throws at you? Or with the very thick accent of your British boss? Worry no more. Cross-Cultural Communication will equip you with the attitude, knowledge and skills needed to better deal and work with […]
Have you ever been frustrated when working with people from other cultures? Do their work habits and manner of communication differ from yours? As your business expands and moves into the global arena and your people cross cultures, the need to bridge the gap is a must – not an option. The challenge now is […]
Cash is the beginning and end of any business operation. Organizations need consistent, positive cash flow to function and grow. Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales. But sales need to be collected fast enough and converted into cash. This is where effective debt collection comes in. The […]
Managers and leaders need to deliver RESULTS. And yet, they cannot do this alone. They need to get things done through their people. To ensure delivery of results and the attainment of business objectives, managers must be able to guide their people. For plans to materialize, they must ensure that each member is performing according […]
Are you stumped over a grammar rule that you can’t send a letter until you have checked it? Or have you dreaded speaking because you are conscious of glaring grammatical errors? Don’t let these worry you. There is a fast and easy way to brush up on grammar – and fun, too. With Grammar for […]
Most Sales people manage their account by simply moving from one transaction to the next. They put all their time, effort and talent in closing one deal after another. And they think that for as long as they get an order every month from the account, they’re managing the account right. Then one day it […]
Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by […]
After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]
Are your business operations aligned with your strategy? Everyone knows the importance of a one-year plan, but what it looks like and crafting it are two different things. With Operational Planning for Competitive Advantage, you will: Discover the 6 Key Elements of the Operational Plan Determine Critical Issues Plot out SMART objectives and performance standards […]
Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will: Discover your unique style of communicating and how […]
There’s more to presenting than clicking a mouse and reading what’s on the screen. Hone valuable skills like starting and ending with impact, developing an animated style, delivering lines spontaneously, and handling questions and objections confidently. With Powerful Presentation Skills, you will: Prepare yourself and your materials properly before the performance Learn how to size […]
Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]
Every day, the influx of information that organizations deal with is constantly increasing. And so do the reports and technical papers that have to be produced. The Guthrie-Jensen Technical Report Writing Training Program is intended for those managers, supervisors and staff whose responsibility it is to document valuable information for use by the organization and […]