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Advanced People Handling Skills

Advanced People Handling Skills

Having basic leadership skills is a good first step to ensure greater productivity and better handling of people. Still, the different attitudes and needs of several employees can pose a challenge to one’s leadership. It is then ideal for a manager or supervisor to customize his leadership style. Know how and when to push your […]

Business Process Mapping and Improvement

Business Process Mapping and Improvement

Behind the success of organizations are their business processes.  These are the activities, procedures, and inputs that directly impact the quality of products and services.  They affect speed of delivery and service.  They also dictate operating expenses, which affects overall savings and profitability. Business processes must be properly planned, constantly monitored and improved.  They must […]

Complaint Management

Complaint Management

It is easy to provide great customer service to clients who have a great personality.  However, not every experience is a positive one.  People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist.  […]

Comprehensive Corporate Selling

Comprehensive Corporate Selling

There is no activity more vital to the economy’s health than selling. At the same time, there is no activity more dependent on individual initiative than this. For these reasons, companies formulate commission schemes, performance bonuses and other incentive packages. But selling is not just a matter of initiative. It is first and foremost, a […]

Conducting Business Meetings

Conducting Business Meetings

You attend meetings every week, sometimes even every day. And most often in many meetings minutes are kept and hours are lost. Minimize the waste of precious time and resources and facilitate meetings where objectives are met and agreements are put to action. Conducting Business Meetings shares the formula for meeting success, where you will: […]

Crisis Communication

Crisis Communication

When crisis strikes your company and its products, are you ready to face it? Regardless of its size, your company will need to be equipped with the communication skills to protect the credibility of your services and products. Manage the media effectively. Learn to respond to inquiries from government and stakeholders. Communicate effectively to deal […]

Cultural Diversity

Cultural Diversity

Have you ever been frustrated when working with people from other cultures? Do their work habits and manner of communication differ from yours? As your business expands and moves into the global arena and your people cross cultures, the need to bridge the gap is a must – not an option. The challenge now is […]

Grammar for Business

Grammar for Business

Are you stumped over a grammar rule that you can’t send a letter until you have checked it? Or have you dreaded speaking because you are conscious of glaring grammatical errors? Don’t let these worry you. There is a fast and easy way to brush up on grammar – and fun, too. With Grammar for […]

Key Account Management

Key Account Management

Most Sales people manage their account by simply moving from one transaction to the next. They put all their time, effort and talent in closing one deal after another. And they think that for as long as they get an order every month from the account, they’re managing the account right. Then one day it […]

Managing Assertiveness

Managing Assertiveness

Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by […]

Operational Planning

Operational Planning

After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]

Oral Communication

Oral Communication

Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will: Discover your unique style of communicating and how […]

Public Speaking

Public Speaking

Every speaker hopes for the perfect occasion. The layout of the room is perfect; the audience is alert, receptive and friendly. The acoustics are ideal and there are no visual or auditory distractions when you speak. Your voice is great, your timing is perfect, your audiovisual materials are in the right side up, and the […]

Strategic Innovation

Strategic Innovation

In this technology-driven, and highly-competitive environment, companies need to go beyond selling products and implementing the usual marketing strategies. There is a need for innovation. What is innovation? More than just creativity, innovation is a system linked to business growth by implementing improvements in efficiency, productivity, quality, competitive positioning, and market share. And more than […]

Vision-Mission-Values Workshop

Vision-Mission-Values Workshop

While the finished product is always a source of inspiration, the journey to creating a meaningful corporate philosophy is one of the most challenging tasks executives face. Executives tend to wrestle with what is and what should be. But with the right framework and strategies, you can create the effective VMV where all sound strategies […]

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