Having basic leadership skills is a good first step to ensure greater productivity and better handling of people. Still, the different attitudes and needs of several employees can pose a challenge to one’s leadership. It is then ideal for a manager or supervisor to customize his leadership style. Know how and when to push your […]
Behind the success of organizations are their business processes. These are the activities, procedures, and inputs that directly impact the quality of products and services. They affect speed of delivery and service. They also dictate operating expenses, which affects overall savings and profitability. Business processes must be properly planned, constantly monitored and improved. They must […]
It is easy to provide great customer service to clients who have a great personality. However, not every experience is a positive one. People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist. […]
You attend meetings every week, sometimes even every day. And most often in many meetings minutes are kept and hours are lost. Minimize the waste of precious time and resources and facilitate meetings where objectives are met and agreements are put to action. Conducting Business Meetings shares the formula for meeting success, where you will: […]
Have you ever been frustrated when working with people from other cultures? Do their work habits and manner of communication differ from yours? As your business expands and moves into the global arena and your people cross cultures, the need to bridge the gap is a must – not an option. The challenge now is […]
Are you stumped over a grammar rule that you can’t send a letter until you have checked it? Or have you dreaded speaking because you are conscious of glaring grammatical errors? Don’t let these worry you. There is a fast and easy way to brush up on grammar – and fun, too. With Grammar for […]
Most Sales people manage their account by simply moving from one transaction to the next. They put all their time, effort and talent in closing one deal after another. And they think that for as long as they get an order every month from the account, they’re managing the account right. Then one day it […]
Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by […]
After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]
Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will: Discover your unique style of communicating and how […]
While the finished product is always a source of inspiration, the journey to creating a meaningful corporate philosophy is one of the most challenging tasks executives face. Executives tend to wrestle with what is and what should be. But with the right framework and strategies, you can create the effective VMV where all sound strategies […]