It is easy to provide great customer service to clients who have a great personality. However, not every experience is a positive one. People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist. […]
Cash is the beginning and end of any business operation. Organizations need consistent, positive cash flow to function and grow. Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales. But sales need to be collected fast enough and converted into cash. This is where effective debt collection comes in. The […]
The purpose of every business and organization is to get and keep clients. That is why caring for clients is no longer a plus. It is critical in order to survive and thrive. But in an age when clients are less loyal and switch providers fast, the popular “extra mile service” is no longer enough. When […]
Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]