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Customer-Centered Debt Collection: Turning Receivables into Cash

Customer-Centered Debt Collection: Turning Receivables into Cash

Cash is the beginning and end of any business operation.  Organizations need consistent, positive cash flow to function and grow.  Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales.  But sales need to be collected fast enough and converted into cash.  This is where effective debt collection comes in.  The […]

Influencing Skills

Influencing Skills

Salespeople need to do more than just sell their products and services – they must create loyalty to their brand. Team leaders, supervisors, and project managers need to do more than just meet deadlines and achieve results – they must create the desire and motivation for their people to do the job and do it […]

Key Account Management

Key Account Management

Most Sales people manage their account by simply moving from one transaction to the next. They put all their time, effort and talent in closing one deal after another. And they think that for as long as they get an order every month from the account, they’re managing the account right. Then one day it […]

Service Leadership: Managing People for Service Excellence

Service Leadership: Managing People for Service Excellence

Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]

Strategic Innovation

Strategic Innovation

In this technology-driven, and highly-competitive environment, companies need to go beyond selling products and implementing the usual marketing strategies. There is a need for innovation. What is innovation? More than just creativity, innovation is a system linked to business growth by implementing improvements in efficiency, productivity, quality, competitive positioning, and market share. And more than […]

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