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Customer Service Training

Communication Assertiveness

Communication Assertiveness

In order to get the most out of dealings with colleagues and clients, professionals need more than just technical expertise or job skills. Effective and confident communication is needed to get the point across. Communicators need to overcome barriers that cause conflict and misunderstanding – without being passive or aggressive. In short, professionals need to […]

Creating Customer Loyalty through Service Recovery

Creating Customer Loyalty through Service Recovery

Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]

Customer-Centered Debt Collection: Turning Receivables into Cash

Customer-Centered Debt Collection: Turning Receivables into Cash

Cash is the beginning and end of any business operation.  Organizations need consistent, positive cash flow to function and grow.  Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales.  But sales need to be collected fast enough and converted into cash.  This is where effective debt collection comes in.  The […]

Dealing with Challenging Clients

Dealing with Challenging Clients

It is easy to provide great customer service to clients who have a great personality.  However, not every experience is a positive one.  People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist.  […]

Influencing Skills

Influencing Skills

Salespeople need to do more than just sell their products and services – they must create loyalty to their brand. Team leaders, supervisors, and project managers need to do more than just meet deadlines and achieve results – they must create the desire and motivation for their people to do the job and do it […]

Interpersonal Skills

Interpersonal Skills

When people fail to adjust to others, they run the risk of missing opportunities and creating conflict. Be a better communicator by learning how to choose the right words, master non-verbal cues, and adjust your style accordingly. With Interpersonal Communication Skills you will: Know the importance of self-disclosure in forming relationships and assess your willingness […]

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