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customer service training manila

Complaint Management

Complaint Management

It is easy to provide great customer service to clients who have a great personality.  However, not every experience is a positive one.  People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist.  […]

Creating Customer Loyalty through Service Recovery

Creating Customer Loyalty through Service Recovery

Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]

Customer-Centered Debt Collection: Turning Receivables into Cash

Customer-Centered Debt Collection: Turning Receivables into Cash

Cash is the beginning and end of any business operation.  Organizations need consistent, positive cash flow to function and grow.  Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales.  But sales need to be collected fast enough and converted into cash.  This is where effective debt collection comes in.  The […]

Service Leadership: Managing People for Service Excellence

Service Leadership: Managing People for Service Excellence

Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]

Transitioning from Service Provider to Service Champion

Transitioning from Service Provider to Service Champion

Senior front liners play a critical role in serving the clients of the organization.  They are considered “senior” because of their length stay in the organization, because of the consistently high quality of service they provider, or both.  They are the individual providers whom customers remember the most.  Customers look for them when they transact […]

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