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Business Process Mapping and Improvement

Business Process Mapping and Improvement

Behind the success of organizations are their business processes.  These are the activities, procedures, and inputs that directly impact the quality of products and services.  They affect speed of delivery and service.  They also dictate operating expenses, which affects overall savings and profitability. Business processes must be properly planned, constantly monitored and improved.  They must […]

Communication Assertiveness

Communication Assertiveness

In order to get the most out of dealings with colleagues and clients, professionals need more than just technical expertise or job skills. Effective and confident communication is needed to get the point across. Communicators need to overcome barriers that cause conflict and misunderstanding – without being passive or aggressive. In short, professionals need to […]

Interpersonal Skills

Interpersonal Skills

When people fail to adjust to others, they run the risk of missing opportunities and creating conflict. Be a better communicator by learning how to choose the right words, master non-verbal cues, and adjust your style accordingly. With Interpersonal Communication Skills you will: Know the importance of self-disclosure in forming relationships and assess your willingness […]

Operational Planning

Operational Planning

After organizations develop brilliant plans to ensure their competitiveness, the truth is, producing the desired outcomes is the greater challenge. What programs or initiatives should be implemented? What kind of support systems and structures are needed by the organization? What feedback mechanisms will ensure that people across various levels and units perform according to expectations […]

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