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Customer Service Workshop Manila

Creating Customer Loyalty through Service Recovery

Creating Customer Loyalty through Service Recovery

Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]

Customer-Centered Debt Collection: Turning Receivables into Cash

Customer-Centered Debt Collection: Turning Receivables into Cash

Cash is the beginning and end of any business operation.  Organizations need consistent, positive cash flow to function and grow.  Without it, operations suffer, projects get delayed. Hence, many organizations look at increasing sales.  But sales need to be collected fast enough and converted into cash.  This is where effective debt collection comes in.  The […]

Dealing with Challenging Clients

Dealing with Challenging Clients

It is easy to provide great customer service to clients who have a great personality.  However, not every experience is a positive one.  People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist.  […]

Developing Service-Oriented Support Teams

Developing Service-Oriented Support Teams

To serve external clients effectively, organizations place a premium on excellent service provided by sales and customer service teams.  Hence, companies invest in the learning and development of these professionals, who are usually considered front liners. However, the delivery of excellent service to external clients does not fall on them alone.  Behind the success of […]

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