It is easy to provide great customer service to clients who have a great personality. However, not every experience is a positive one. People act differently when emotions are running high and expectations or demands are not being met (no matter how unreasonable they might be). Still, the customer is the reason why businesses exist. […]
The purpose of every business and organization is to get and keep clients. That is why caring for clients is no longer a plus. It is critical in order to survive and thrive. But in an age when clients are less loyal and switch providers fast, the popular “extra mile service” is no longer enough. When […]