2017 is almost over, and once again, it’s time for people to set their goals for the year ahead. In every goal-setting comes the creation of new year’s resolutions, not just for your personal life but also for your career. You can create new year’s resolutions along with your team members to work towards a […]
Christmas is just around the corner, and once again, it’s time for the traditional gift-exchange in the workplace. A gift is a form of communication as it speaks the words you almost never say out loud. It’s also a great way to show your workmate how much you appreciate his hard work in the office. […]
It’s that time of the year again when you need to put your people management skills and party planning to the test by organizing an office Christmas party. Throwing an office Christmas party is the perfect opportunity for companies to thank and celebrate their employees for their hard work and loyalty. It’s also a great […]
Effective communication is one of the keys to success in both the professional and personal aspects of our lives. Communication is an art, which when mastered, can take you to great heights. You can easily get your message across, command a room, and even affect change in people if you have excellent communication skills. However, […]
It’s not a secret that having a battle plan is key to winning the war. The most notable commanders in history have led their armies to victory not by merely having more men, but by careful strategic planning and masterful execution of those plans. In the corporate (battle)field, it’s no different. An entrepreneur or team […]
A project is a unique, temporary endeavor with a definite beginning and end that’s undertaken to fulfill a specific set of goals and objectives. As such, the Project Management Institute defines project management as “the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.” There are a wide variety […]
Behind every great sports team is a coach who knows how to make his team work in harmony. We’ve seen basketball teams like the Golden State Warriors transform into one of the giants of the NBA, and it wouldn’t be possible if not for the masterful people management skills of coaches like Steve Kerr who […]
Each person can possess different leadership characteristics that can be honed and improved through leadership training. However, every leader has their own way of dealing with various situations. Identifying leadership styles can help managers match leadership styles and characteristics to particular tasks and responsibilities. Understanding your leadership style (and the rest of your team’s) is […]
Employee training is crucial to any company’s long-term success. Some companies often believe that a certain amount of experience and expertise entitles a supervisor to train new hires. According to statistics, businesses lose up to $13.5 million every year per 1,000 employees due to ineffective training. For employee training and onboarding to be successful, trainers […]
Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]