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7 Customer Service Lessons from the United Airlines Debacle

7 Customer Service Lessons from the United Airlines Debacle

The airline industry is one of the most popular fields when it comes to customer service expectations. Travelling involves a lot of people interaction, especially when it comes to airlines because there are certain steps and processes that a person needs to go through. That’s why when the news about the United Airlines broke out, […]

10 Warning Signs of Unhappy Employees [Infographic]

10 Warning Signs of Unhappy Employees [Infographic]

Employees are the oars that keep your boat moving. Your company’s success is highly dependent on their daily productivity, creativity, and commitment to the vision. When employees are unhappy and disengaged, various issues may arise. Negligence, decreased productivity, damaged brand reputation, and loss of revenue are just a few of the effects of employee dissatisfaction. […]

Undeniable Statistics that Prove the Value of Employee Training

Undeniable Statistics that Prove the Value of Employee Training

Your company is like a car, with your employees being the engine that keeps it running fast and smooth. Just like any engine, your employees need constant fine-tuning and maintenance to ensure maximum performance. An employee training program is the oil that keeps your engine running smoothly. Professional learning and growth opportunities drive employee satisfaction. […]

Is Your Business Doing Social Media Right?

Is Your Business Doing Social Media Right?

Using Facebook, Twitter or Instagram for your company doesn’t necessarily mean you’re doing social media right. What a lot of people don’t realize is that running a social media account is a whole other playing field from running a personal account. You don’t post just about anything at just about any time. As in everything […]

Geek, Fluff, and Weasel

Geek, Fluff, and Weasel

If you write clearly, people automatically assume that you think clearly too.  But oftentimes, writing is a complicated, challenging, and very frustrating business.  Many will agree with that people are more likely to speak effectively than write clearly. But why do people write poorly?  People learned to speak first.  A good number of people even […]

Building A Culture of Open Communication is Key

Building A Culture of Open Communication is Key

A leading international organization with an office in Manila approached Guthrie-Jensen in the recent past with the goal of improving the culture of their operations department.  The department had 200 employees, coming from diverse backgrounds:  long-time and new employees; Filipino employees and nationals from Asia, Europe, and North America; tenured professionals and contractual workers. The […]

How to Increase Presence… and Influence

How to Increase Presence… and Influence

Gone are the days when professionals produce results solely on the basis of their technical know-how. With today’s business landscape, we now live in a world where our ideas, products, and services will have to be pitched, and will need to compete with several industry counterparts. To produce results, one must command the attention and […]

Dealing with the 5 Levels of Conflict

Dealing with the 5 Levels of Conflict

One thing that leaders will always need to be ready for is how to handle conflict.  Given that departments and teams are made of different individuals who may have different opinions, perspectives, priorities and beliefs, it is not uncommon that conflict will arise at one time or another. If asked to define conflict, chances are […]

Get Your Point Across — Clearly and Confidently

Get Your Point Across — Clearly and Confidently

How can one organize thoughts and opinions to project credibility and more importantly, influence people? How can one get his point across in a more organized manner?  These are two of the most frequently asked questions professionals ask during training programs like Communication Assertiveness or People Handling Skills. Here is an an easy and practical […]

Giving More Effective Feedback

Giving More Effective Feedback

The need to give feedback to colleagues is an important part of a professional’s daily work.  It is given to praise a person’s performance.  It is also a corrective tool that allows managers and supervisors to discipline their people. Of course, feedback is not only a tool for downward communication.  Feedback is given upward, when, […]

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