Salespeople need to do more than just sell their products and services – they must create loyalty to their brand. Team leaders, supervisors, and project managers need to do more than just meet deadlines and achieve results – they must create the desire and motivation for their people to do the job and do it […]
Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]