With all the hoopla on branding and customer loyalty, it is easy to lose sight of the basics… even with the onset of email technology, the telephone is still one of the most common mediums of communication – and yet remains an undervalued means of projecting a consistently excellent company image.
Yes, the big picture is undoubtedly important but it’s the little things that make perfection… yet, perfection is not a little thing.
With Telephone Excellence, participants will:
- Maximize the use of their voice and words over the telephone
- Project a firm but friendly tone over the phone
- Develop rapport with callers
- Use words that project competence and credibility
- Positively influence the Listener’s Imagination
- Avoid common turn-offs experienced by callers
- Effectively take messages
- Politely screen calls
- Provide each caller with a unique telephone experience
This program is designed for all people who want to create an excellent company image over the phone.
Testimonials
“This is the 2nd time that I had training with Guthrie-Jensen. You haven’t changed, guys; you’re still the best ever!”
Mai Salazar – Admin Supervisor, GANO iTouch
“Guthrie-Jensen shared a lot of learnings with me and if someday we will be having any trainings again, I hope that Guthrie-Jensen will be our trainers again, because they are the best.”
Christine Joy Espiritu – Assistant to the Vice President and Operations, GANO iTouch
“I didn’t realize that proper handling of telephone conversations is a big deal. It can make or break one’s career. Guthrie Jensen can help you professionalize and standardize the old/traditional way of telephone conversation.”
Raul Filomeno C. Cabotage – Jardine Direct
“I thought answering a phone is just simply saying ‘hello’ but after taking this training I have learned a lot more – How to value, answer and respect clients while answering the phone.”
Gerald Agustin – Network Admin, Jardine Direct
“Overall the seminar conducted is very useful and helpful for me. This will help me in communicating effectively with the customers over the phone. I’ve learned the do’s and don’ts on phone conversations and how to handle the different customers.”
Emy Lince – Systems Analyst/Programmer, Jardine Direct
“The workshop helped me to be more optimistic and to be of more help to other people that I’m now excited to get hold of a telephone and handle different situation with so much ease.”
Leon – Sales Bus., GlaxoSmithKline Philippines
“When I first saw HR’s teaser on the Telephone Excellence workshop, I was quite shocked to see that the workshop will be conducted in two-days and even questioned myself why I was even invited to this. It was funny because it’s only now that I realized the importance of this workshop. It did not only teach us how to answer the phone, but it also touched on the development of my character as a whole. It was a great experience for me because it reminded me on the basics which are essential in my growth and in the growth of the company as well.”
Theresa Baylon – Admin Assistant, GlaxoSmithKline Philippines
“The Guthrie-Jensen method allows us to see the seemingly simple business processes as an art.”
Sharina Y. Palo – Sales Assistant, GlaxoSmithKline Philippines
“The whole program was relevant and very useful in my job as a marketing officer. It’s is a must for all employees.”
Raul Senedrin – Marketing Associate, Asian Institute of Management
“Guthrie Jensen provides excellent training programs to enhance us in our daily activities.”
Van Harold Victorino – Office Engineer, Atlas Copco
“Guthrie-Jensen seminars, are never boring, but are very essential in improving my work performance.”
Anna Katrian Valle – CCR, Geologistics
“GUTHRIE JENSEN is known to be one of the best in the industry. After the seminar, they have lived up to my expectations.”
Hazel Flores – Marketing Associate, Novartis