Organizations invest many resources and much effort to gain new customers. But what are they doing to keep these customers? Repeat customers are a source of continued revenues for the organization. And if they are well taken care of, they even become advocates of your product or service – by word-of-mouth or word-of-click. The challenge: […]
Senior front liners play a critical role in serving the clients of the organization. They are considered “senior” because of their length stay in the organization, because of the consistently high quality of service they provider, or both. They are the individual providers whom customers remember the most. Customers look for them when they transact […]