Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by replacing confrontation with cooperation, one-way telling with two-way listening, and balance power and mutual respect. With Managing Assertiveness, you will:
- Project a confident and assertive image when communicating with others
- Avoid passivity or aggression when dealing with subordinates
- Encourage people to express their thoughts on issues
- Give and receive feedback objectively
- Give and accept sincere compliment
- Use appropriate words, tone and body language to deliver your message assertively
- Provide a listening ear to the ideas of others
- Use tact and diplomacy when faced with aggressive communication
- Encourage people engagement
This program is for team leads, supervisors, and managers who nurture a culture of assertiveness in their organizations.