Today’s top brands don’t just owe their success to their stellar products and services—flawless customer experience plays an (if not the most) important role as well. In this day and age, if your brand delivers poor customer service or ill complaint management tactics, your business may be well on its way to sinking. The figures […]
As a working professional who’s committed to a leadership role, you’ve been in a number of presentations or meetings where you have to speak up to deliver a proposal, train your team, or simply talk about making improvements in the workplace. For whatever reason, it’s important to be in control so you can effectively convey […]
At some point in your career, you will need to deliver a powerful presentation. Whether it’s in front of a small group or a large symposium, you want to do your best. However, the art of presenting isn’t as easy as people think. Some of the most critical ingredients include establishing great rapport with the […]
Communication in sales negotiations isn’t just about what’s written on the documents or what you say. How you stand, sit, point your finger, or shake their hands reveal much more. People use nonverbal cues all the time—shrugging, eye-rolling, hand gestures, etc. The way you communicate your sales pitch makes or breaks the deal. When you’re […]
We often associate public speaking with world leaders or celebrities. We listen to every word they say, sometimes wondering how they have mastered the skill of public speaking so well. Did they go through formal training? Do they practice in front of the mirror? Does practice make perfect indeed? In the corporate world, public speaking […]
Before Facebook’s phenomenal success as the number one social network, its founder and CEO, Mark Zuckerberg, wasn’t as popular as he is today. Yet even then, people around Zuckerberg knew he was someone who could lead his empire to greatness. He just had a certain level of confidence playing his role as the man in […]
![How Good Are You at Business Writing? [Take Our Quiz]](https://guthriejensen.com/blog/wp-content/uploads/2018/02/How-Good-Are-You-at-Business-Writing_blog-banner1-1.png "How Good Are You at Business Writing? [Take Our Quiz]")
No matter what field or industry you’re in, you’ll come across the need for business writing. Whether that’s a business proposal or a letter to be sent to one of your clients, you need to craft a well-written document. As professionals, you need to ensure that you’re well-equipped with effective business writing skills. Memos, proposals, […]
2017 is almost over, and once again, it’s time for people to set their goals for the year ahead. In every goal-setting comes the creation of new year’s resolutions, not just for your personal life but also for your career. You can create new year’s resolutions along with your team members to work towards a […]
Christmas is just around the corner, and once again, it’s time for the traditional gift-exchange in the workplace. A gift is a form of communication as it speaks the words you almost never say out loud. It’s also a great way to show your workmate how much you appreciate his hard work in the office. […]
![23 Hacks to Be a Better Communicator [Slideshow]](https://guthriejensen.com/blog/wp-content/uploads/2017/11/23-Hacks-to-Be-a-Better-Communicator-by-Guthrie-Jensen-slide-01-800x540.png "23 Hacks to Be a Better Communicator [Slideshow]")
Effective communication is one of the keys to success in both the professional and personal aspects of our lives. Communication is an art, which when mastered, can take you to great heights. You can easily get your message across, command a room, and even affect change in people if you have excellent communication skills. However, […]