Shifting markets. Changing technologies. Demands for improved quality and service. New and aggressive competitors.
The traditional battlefields of product and price are no longer the only venues for winning. They are no longer the only factors which differentiate a product or service from the rest of the market – no longer the customer’s sole consideration in making his purchase decision.
More and more companies are realizing that all paths to profit involve total customer satisfaction – not just through price – not just through quality – but through the overall experience with the company – at every stage of the business transaction.
The Service Mileage program has been designed to assist companies to stand out in the crowd. Not by doing a good job – but by doing a great job. Not by satisfying customer expectations – but by exceeding them. After all, excellent service does eliminate competition.
After the program, participants will:
- Develop a Service Attitude
- Apply Proactive Customer Service Skills
- Project Telephone Excellence
- Practice Cooperative Communication
- Carry out Effective Complaint Handling
Testimonials
“The program is very practical and fun…makes one realize that we all play a role in making our customers happy.”
Ann Catherine Lacatian – Citigroup Business Services Asia
“This is the only seminar I have attended that I laughed and learned at the same time. It was fun and enlightening!”
Ma. Cristina Silva – Kaisa Consulting
“This is the first time I didn’t feel asleep on a workshop and I’ve been to a lot.”
Rio Alvarez – AM, Citigroup Business Services Asia
“The service Mileage program creates value both to the customers and service providers. It advocates positive energy in doing the job.”
Sonny James Nadela – Business Process Analyst – HK, Citigroup Business Services Asia
“The seminar was excellent! Everyone should attend this seminar, because we are customers of one another. And when they need consultants, it should be Guthrie-Jensen!”
Sherre Anne O. Contreras – Accountant, First Philippine Industrial Corporation
“It is so useful for all company personnel most especially to all frontliners to have this seminar in order to improve their personal touch and approach with all clients.
It greatly enhances your self-confidence in dealing with different customers.”
Oliver F. Fallarme – TFI Manager, Magsaysay-Mitsui OSK Marine Inc.
“Guthrie Jensen really provides very informative and lively training programs. Also Guthrie is very good in customizing training programs according to customer’s needs.”
Rochelle Isidro – Finance Officer, Pfizer
“I can say that with Guthrie Jensen you get more than your money’s worth.”
Marilet Lauchengco – Bookkeeper II, Zafire Distribution
“Because of you, I will never be the same!”
Jeantian Kathlyn V. Carriedo – Cadette Engineer, Alsons Development and Investment Corp.
“I believe their programs are all amazing! Continue to inspire and uplift other people. They are a bunch of people who don’t just do their job. They do it out of love! Keep it up! God Speed. God Bless.”
Maricarl De Vela – Secretary, Alsons Development and Investment Corp.
“Guthrie-Jensen ang nagmulat at napatirik “sulirap” ng aming mga mata. Excellent in conducting training!”
Rowel D. Palugod – Maintenance, Alsons Development and Investment Corp
“I had a good time under going the training for it will last for a lifetime.”
Marie Fel P. Corales – A/P Clerk, Alsons Development and Investment Corp
“Guthrie-Jensen Consultants Inc. never fails to amaze us with their training programs.”
Rudcen Mark “Don” M. Iglesia – Training Manager, Security Bank
“Initially I did not want to attend the seminar, because I thought the topics would be normal and mostly concepts and too idealistic to be able to apply it at work. I was wrong, the seminar not only taught me useful tools to be able to serve more effectively, and it opened a whole new perspective.
Understanding through the eyes of the customer, by understanding that the rest automatically follows. Treat others how you want to be treated.”
Janice Li – Security Bank