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Leadership & Management

Dealing with the 5 Levels of Conflict

Dealing with the 5 Levels of Conflict

One thing that leaders will always need to be ready for is how to handle conflict.  Given that departments and teams are made of different individuals who may have different opinions, perspectives, priorities and beliefs, it is not uncommon that conflict will arise at one time or another. If asked to define conflict, chances are […]

Get Your Point Across — Clearly and Confidently

Get Your Point Across — Clearly and Confidently

How can one organize thoughts and opinions to project credibility and more importantly, influence people? How can one get his point across in a more organized manner?  These are two of the most frequently asked questions professionals ask during training programs like Communication Assertiveness or People Handling Skills. Here is an an easy and practical […]

Giving More Effective Feedback

Giving More Effective Feedback

The need to give feedback to colleagues is an important part of a professional’s daily work.  It is given to praise a person’s performance.  It is also a corrective tool that allows managers and supervisors to discipline their people. Of course, feedback is not only a tool for downward communication.  Feedback is given upward, when, […]

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