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Millennials vs Gen Z: How Their Customer Care Preferences Compare

Millennials vs Gen Z: How Their Customer Care Preferences Compare

When it comes to customer service, there’s no one-size-fits-all strategy – various markets require different approaches. While both millennials and Gen Z are both extremely tech-savvy, each generation has distinct client care nuances and preferences. Millennials were born between 1979 to the early 1990s, and this generation is already well into their professional years. Following […]

Managing Millennials: How to Train Fresh Graduates

Managing Millennials: How to Train Fresh Graduates

This year, there are over 1.25 million graduates from the K-12 program entering the Philippine workforce, not to mention the 1 million college graduates that the country churns out each year. That’s over 2 million graduates from the millennial generation who are professionally ready. But, are they professionally capable? Managing millennials is no easy feat. […]

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