Shopping is at its peak during the last quarter of the year. A lot of people shop online or in-store beginning from pre-Halloween festivities all the way to Christmas and the New Year. The volume of shoppers likely increases, as the gift-giving season is just around the corner. Perhaps non-frequent shoppers will buy a few […]
Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]