Filipinos are known for their politeness and hospitality. Words like “po” and “opo” don’t even have a direct translation in the English language. However, these positive traits are not without flaws, as this very same attitude can be traced to another Pinoy trait—the reluctance to say no to relatives, friends, and co-workers. To start: Saying […]
Today’s top brands don’t just owe their success to their stellar products and services—flawless customer experience plays an (if not the most) important role as well. In this day and age, if your brand delivers poor customer service or ill complaint management tactics, your business may be well on its way to sinking. The figures […]
Shopping is at its peak during the last quarter of the year. A lot of people shop online or in-store beginning from pre-Halloween festivities all the way to Christmas and the New Year. The volume of shoppers likely increases, as the gift-giving season is just around the corner. Perhaps non-frequent shoppers will buy a few […]
When it comes to customer service, there’s no one-size-fits-all strategy – various markets require different approaches. While both millennials and Gen Z are both extremely tech-savvy, each generation has distinct client care nuances and preferences. Millennials were born between 1979 to the early 1990s, and this generation is already well into their professional years. Following […]
Customer engagement not only helps you drive revenue, but it also builds and deepens the personal connection your brand has with your customers. When you provide an optimized customer engagement through effective customer service, customers become loyal to your brand. This is what makes brands and businesses stand out from a highly crowded business landscape. […]
Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service can make or break a business. According to a recent customer experience […]
The airline industry is one of the most popular fields when it comes to customer service expectations. Travelling involves a lot of people interaction, especially when it comes to airlines because there are certain steps and processes that a person needs to go through. That’s why when the news about the United Airlines broke out, […]