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Power Negotiations

Power Negotiations

In business, effective professionals are successful negotiators. The ability to quickly influence, understand and decide draw the line between success and failure. Negotiation skills are critical when buying or selling at the right price, finalizing contracts, setting budgets, solving a problem, and even breaking an impasse. The good news: with the right mindset and updated […]

Powerful Presentation Skills

Powerful Presentation Skills

There’s more to presenting than clicking a mouse and reading what’s on the screen. Hone valuable skills like starting and ending with impact, developing an animated style, delivering lines spontaneously, and handling questions and objections confidently. With Powerful Presentation Skills, you will: Prepare yourself and your materials properly before the performance Learn how to size […]

Practical Financial Management

Practical Financial Management

Puzzled by finance? Financial Management isn’t incomprehensible. Learn basic concepts in getting the story behind numbers. Apply the tools in coming up with integrated financial decisions in line with the goals of the company. With Guthrie-Jensen’s Practical Financial Management Seminar, you and your colleagues will: Determine your company’s financial health Develop strategies to improve working […]

Problem Solving and Decision Making

Problem Solving and Decision Making

Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which? Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats. Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making, you will: Face problems […]

Project Management Skills

Project Management Skills

  Projects that are delivered on time and within budget. Leading (multiple and simultaneous) projects with highly engaged, well-managed stakeholders. The ability to manage unexpected developments with ease. Internal and external clients happy with project delivery. How are you ensuring that these become a solid reality? We at Guthrie-Jensen can help you with a solid […]

Quality Service Management

Quality Service Management

Are you developing a customer-centric team? Friendly, proactive, energetic customer contact personnel who use the magic of the personal touch. It’s what customers not just expect but in this day of mediocre service, it’s what customers dream of. Enlightened organizations know that the most important activities to focus on are these moments of truth – […]

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Quick Thinking, Smart Speaking: Clarity and Impact on the Spot

Are you able to throw ideas without hesitation? Does your mind go blank when asked to speak off-the-cuff? What do you do or say? Working in a results-driven, competitive and fast-paced environment requires professionals to communicate anytime and anywhere with anyone. They are expected to communicate quickly but meaningfully. They must think fast, share ideas, recommend solutions, and answer questions at the spur of the moment.  Not everything is […]

Sales Attitude

Sales Attitude

Let’s face it…sales is one of the toughest jobs a person can have. It has been said that even the best sales people close 1 out of 2 accounts – yes, that is a conversion rate of 50%! And yet that also means a 50% rejection rate! The market is a battlefield and what every […]

Sales Management: Managing the People and the Pipeline

Sales Management: Managing the People and the Pipeline

Sales manager. Territory Manager. Vice President for Sales.  Whichever title they are referred to, these leaders are responsible for one thing: the sales performance of their teams. That is why they must be equipped with the complete tools to deliver results. On one hand, they need to lead and manage their SALESPEOPLE. On the other […]

Service Attitude

Service Attitude

68% of customers quit because of the attitude of indifference of some employees. Smile training doesn’t work. After all, a smile is only executed by the mouth, but it starts in the heart. Service excellence, before it is translated into behavior, stems primarily from a belief. People will not simply do what they are told. […]

Service EQ

Service EQ

“Emotional Intelligence based capabilities are twice as important for star performance as IQ and technical skills combined.” Emotional Intelligence Daniel Goleman Customers impatiently waiting… phones ringing off the hook…angry customers shouting… Amidst all this, you’ve still got to give excellent service. It requires a different competence – an emotional competence. Remaining calm and productive in […]

Service Leadership: Managing People for Service Excellence

Service Leadership: Managing People for Service Excellence

Today’s business environment of cutthroat competition has led to a more evolved customer profile. So much so that satisfying customers does not guarantee their loyalty. A provider and its people must deliver unique and unforgettable service to retain the customers they acquire. Skilled front-liners are expected to go the extra mile and make each point […]

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