Only 4% of unhappy customers complain. 96% will shut up and split without telling you why! Take the proactive approach! Get their feedback before they leave!
The Customer Feedback System will:
- Gather statistically sound data on how your customers rate your service at every customer touch point
- Uncover your customers’ priorities and help you prioritize what is important to them
- Analyze your competitive strengths and weaknesses
- Discover how many customers are simply satisfied with you and how many are loyal
- Find out what common problems are experienced by your customers
- Compare how your customers see you as compared to your competitors
This is designed for companies who value the voice of the customer.
