A study by the Harvard Graduate Business School says that 62% of supposedly “satisfied customers” do not repurchase from the same source.
Let’s face it. Even satisfied customers leave. It’s no longer about customer satisfaction but about customer loyalty. It’s no longer about good service but all about an exceptional experience.
With old competitors becoming more aggressive and new competitors growing each day, companies cannot rely on their products alone to make customers loyal. They need something that cannot be easily replicated: PEOPLE. After all, customer loyalty can only be achieved through building relationships and relationships are built by PEOPLE.
How are you ensuring customer loyalty? With Guthrie-Jensen’s Personalized Customer Service Seminar, you and your people will be able to
Go beyond customer satisfaction. Achieve long term customer loyalty. Join Guthrie-Jensen’s Personalized Customer Service Seminar today!
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